{"id":17078,"date":"2026-01-29T11:21:09","date_gmt":"2026-01-29T04:21:09","guid":{"rendered":"https:\/\/feb.um.ac.id\/?page_id=17078"},"modified":"2026-05-22T21:57:59","modified_gmt":"2026-05-22T14:57:59","slug":"peningkatan-kualitas-pelayanan-publik","status":"publish","type":"page","link":"https:\/\/feb.um.ac.id\/ja\/zi\/peningkatan-kualitas-pelayanan-publik\/","title":{"rendered":"PENINGKATAN KUALITAS PELAYANAN PUBLIK"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

PENINGKATAN KUALITAS PELAYANAN PUBLIK<\/strong><\/strong><\/h3>\n\n\n\n
i. Standar Pelayanan<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n\n\n\n\n\n\n
a.<\/td>\nTerdapat kebijakan standar pelayanan<\/td>\n\n

\"\" <\/a>\"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

b.<\/td>\nStandar pelayanan telah dimaklumatkan<\/td>\n\n

\"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

c.<\/td>\nDilakukan reviu dan perbaikan atas standar pelayanan<\/td>\n\n

\"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

d.<\/td>\ntelah melakukan publikasi atas standar pelayanan dan maklumat pelayanan<\/td>\n\"\"<\/a> \"\"<\/a><\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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<\/h3>\n\n\n\n
ii. Budaya Pelayanan Prima <\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n\n\n\n\n\n\n\n\n
a.<\/td>\nTelah dilakukan berbagai upaya peningkatan kemampuan dan\/atau kompetensi tentang penerapan budaya pelayanan prima<\/td>\n\"\"<\/a> \"\"<\/a><\/strong><\/td>\n<\/tr>\n
b.<\/td>\nInformasi tentang pelayanan mudah diakses melalui berbagai media<\/td>\n\n

\"\"<\/a> \"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

c.<\/td>\nTelah terdapat sistem pemberian penghargaan dan sanksi bagi petugas pemberi pelayanan<\/td>\n\n

\"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

d.<\/td>\nTelah terdapat sistem pemberian kompensasi kepada penerima layanan bila layanan tidak sesuai standar<\/td>\n<\/td>\n<\/tr>\n
e.<\/td>\nTerdapat sarana layanan terpadu\/terintegrasi<\/td>\n\n

\"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

f.<\/td>\nTerdapat inovasi pelayanan<\/td>\n\n

\"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

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<\/h3>\n\n\n\n
iii. Pengelolaan Pengaduan<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n\n\n\n\n\n
a.<\/td>\nTerdapat media pengaduan dan konsultasi pelayanan yang terintegrasi dengan SP4N-Lapor!<\/td>\n\n

\"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

b.<\/td>\nTerdapat unit yang mengelola pengaduan dan konsultasi pelayanan<\/td>\n\n

\"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

c.<\/td>\nTelah dilakukan evaluasi atas penanganan keluhan\/masukan dan konsultasi<\/td>\n\n

\"\"<\/a> \"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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<\/h3>\n\n\n\n
iv. Penilaian Kepuasan terhadap Pelayanan<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n\n\n\n\n\n
a.<\/td>\nTelah dilakukan survey kepuasan masyarakat terhadap pelayanan<\/td>\n\"\"<\/a> \"\"<\/a><\/strong><\/td>\n<\/tr>\n
b.<\/td>\nHasil survei kepuasan masyarakat dapat diakses secara terbuka<\/td>\n\"\"<\/a> \"\"<\/a><\/strong><\/td>\n<\/tr>\n
c.<\/td>\nDilakukan tindak lanjut atas hasil survei kepuasan masyarakat<\/td>\n\"\"<\/a> \"\"<\/a> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

<\/h3>\n\n\n\n
iv. Pemanfaatan Teknologi Informasi<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n\n\n\n\n\n
a.<\/td>\nTelah menerapkan teknologi informasi dalam memberikan pelayanan<\/td>\n\"\"<\/a> \"\"<\/a> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/td>\n<\/tr>\n
b.<\/td>\nTelah membangun database pelayanan yang terintegrasi<\/td>\n\"\"<\/a> \"\"<\/a><\/strong><\/td>\n<\/tr>\n
c.<\/td>\nTelah dilakukan perbaikan secara terus menerus<\/td>\n\"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a><\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

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REFORM<\/strong><\/h3>\n\n\n\n
i. Upaya dan\/atau Inovasi Pelayanan Publik<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n\n\n\n\n\n\n
a.<\/td>\nUpaya dan\/atau inovasi telah mendorong perbaikan pelayanan publik pada:
1. Kesesuaian Persyaratan
2. Kemudahan Sistem, Mekanisme, dan Prosedur
3. Kecepatan Waktu Penyelesaian
4. Kejelasan Biaya\/Tarif, Gratis
5. Kualitas Produk Spesifikasi Jenis Pelayanan
6. Kompetensi Pelaksana\/Web
7. Perilaku Pelaksana\/Web
8. Kualitas Sarana dan prasarana
9. Penanganan Pengaduan, Saran dan Masukan<\/td>\n		\n

\"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

b.<\/td>\nUpaya dan\/atau inovasi pada perijinan\/pelayanan telah dipermudah:
1. Waktu lebih cepat
2. Pelayanan Publik yang terpadu
3. Alur lebih pendek\/singkat
4 Terintegrasi dengan aplikasi<\/td>\n		\n

\"\"<\/a> \"\"<\/a> \"\"<\/a> \"\"<\/a><\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

<\/td>\nJumlah perijinan\/pelayanan yang terdata\/terdaftar<\/td>\n<\/td>\n<\/tr>\n
<\/td>\nJumlah perijinan\/pelayanan yang telah dipermudah<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

<\/h3>\n\n\n\n
ii. Penanganan Pengaduan Pelayanan dan Konsultasi<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n\n\n\n
–<\/td>\nPenanganan pengaduan pelayanan dilakukan melalui berbagai kanal\/media secara responsive dan bertanggung jawab<\/td>\n\n

\"\"<\/a> \"\"<\/a> \"\"<\/a>\"\"<\/a> \"\"<\/a><\/p>\n

\"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong> \"\"<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

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PENINGKATAN KUALITAS PELAYANAN PUBLIK i. Standar Pelayanan   a. Terdapat kebijakan standar pelayanan b. Standar pelayanan telah dimaklumatkan c. Dilakukan reviu dan perbaikan atas standar pelayanan d. telah melakukan publikasi […]<\/p>\n","protected":false},"author":114,"featured_media":0,"parent":15538,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-17078","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/feb.um.ac.id\/ja\/wp-json\/wp\/v2\/pages\/17078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feb.um.ac.id\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/feb.um.ac.id\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/feb.um.ac.id\/ja\/wp-json\/wp\/v2\/users\/114"}],"replies":[{"embeddable":true,"href":"https:\/\/feb.um.ac.id\/ja\/wp-json\/wp\/v2\/comments?post=17078"}],"version-history":[{"count":9,"href":"https:\/\/feb.um.ac.id\/ja\/wp-json\/wp\/v2\/pages\/17078\/revisions"}],"predecessor-version":[{"id":17790,"href":"https:\/\/feb.um.ac.id\/ja\/wp-json\/wp\/v2\/pages\/17078\/revisions\/17790"}],"up":[{"embeddable":true,"href":"https:\/\/feb.um.ac.id\/ja\/wp-json\/wp\/v2\/pages\/15538"}],"wp:attachment":[{"href":"https:\/\/feb.um.ac.id\/ja\/wp-json\/wp\/v2\/media?parent=17078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}